At Pop Mart Store, we understand that the joy of collecting isn’t complete until your new treasures are safely in your hands. That’s why we’ve designed a delivery process that’s as magical and reliable as our products. Whether you’re adding a whimsical Labubu figurine to your collection or snuggling up with one of our adorable plush toys, we ensure your order arrives with care and efficiency.
Shipping Options
We offer two convenient shipping methods to suit your needs, both designed to bring our exclusive collectibles right to your doorstep, no matter where you are in the world (excluding Asia and a few remote areas).
- Standard Shipping: For just $12.95, we ship via trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. This option is perfect for those eager to unbox their new favorites quickly!
- Free Shipping: For orders over $50, enjoy free shipping via EMS. After order processing (1-2 days), delivery takes 15-25 days. It’s our way of making luxury collectibles even more accessible to our global community of dreamers.
Order Processing & Global Reach
Once you place an order, our team springs into action! We carefully pack each item—be it an intricate figurine, a cozy plush toy, or an exclusive accessory—with the utmost attention to detail. Orders are processed within 1-2 business days, ensuring a swift start to your delivery journey. While we ship globally, please note that we currently cannot deliver to Asia and a select few remote locations due to logistical constraints. But for most of the world, we’re here to serve you!
Tracking Your Order
We believe in transparency every step of the way. After your order ships, you’ll receive a tracking number via email so you can follow your package’s journey. From our store to your home, we want you to feel connected and excited as your collectibles make their way to you.
Our Promise to You
At Pop Mart Store, we’re committed to making your collecting experience seamless and delightful. Our dedicated support team is always ready to assist if you have any questions about delivery or need help with your order. Just reach out to us at [email protected]. Remember, if for any reason you’re not satisfied with your purchase, we accept returns within 15 days of receipt—because your happiness is our top priority.
Thank you for choosing Pop Mart Store, where every delivery brings a story to life and a new friend to your collection. Happy collecting!