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Welcome to Pop Mart Store! At Pop Mart Store (located at 2855 Linda Street, Philadelphia, US 19108, and operating online at popmartonsale.com), we are passionate about bringing joy to collectors worldwide through our magical collectibles, including accessories, figurines, Labubu products, and plush toys. Your privacy and security are just as important to us as the delight you find in our products. This Privacy Policy explains how we collect, use, share, and protect your personal information in line with global privacy regulations like the GDPR, CCPA, and others. By using our website, you agree to the practices described below.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following types of information:

  • Personal Information: When you make a purchase, create an account, or contact our customer service, we collect details such as your name, email address, shipping address, phone number, and payment information (e.g., credit card details processed securely via encrypted gateways).
  • Transaction Data: We record information about your purchases, including products bought, payment method, and transaction history, to process orders and improve your experience.
  • Technical Information: Automatically collected data includes your IP address, browser type, device information, and pages visited on our site, using cookies and similar technologies.
  • Communication Data: If you interact with us via email (e.g., [email protected]), we may store your messages and responses to assist you effectively.

2. How We Use Your Information

We use your data solely to enhance your experience with Pop Mart Store:

  • To process orders, deliver products, and manage your account.
  • To communicate with you about orders, promotions, and updates (with your consent where required).
  • To improve our website, products, and services based on user preferences and behavior.
  • To ensure security and prevent fraud, using SSL encryption for all transactions.
  • To comply with legal obligations and enforce our policies.

3. Sharing and Disclosure of Information

We value your trust and only share your information in limited circumstances:

  • Service Providers: We partner with trusted third parties (e.g., payment processors like Visa, MasterCard, JCB, and PayPal) to facilitate payments and shipping. These providers access only the data necessary for their services and are bound by confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or protect our rights and safety.
  • Business Transfers: In the event of a merger or sale, user data may be transferred as part of the assets, with notice provided.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers located in the United States and other regions, accessible globally except in Asia and certain remote areas (as per our shipping policy). We implement robust measures to protect your information:

  • Advanced SSL encryption technology to safeguard data during transmission.
  • Regular security assessments and access controls to prevent unauthorized access.
  • Retention of data only as long as necessary for the purposes outlined, or as required by law.

While we strive for maximum security, no online method is 100% secure, but we are committed to upholding high standards to protect your privacy.

5. Your Rights

As a user, you have rights over your data, including:

  • Access and Correction: You can review and update your personal information through your account settings or by contacting us.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails at any time using the link in our communications.
  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, email us at [email protected]. We will respond within 30 days, as per applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as processing payments and managing your shopping cart.
  • Analytical Cookies: Help us understand how users interact with our site (e.g., via Google Analytics) to improve design and content.
  • Marketing Cookies: Used to display relevant ads based on your interests (you can manage preferences through your browser settings).

You can control cookies via your browser options, though disabling them may affect site performance.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The revised version will be posted on our website with the updated date. Continued use of our site constitutes acceptance of the changes.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our friendly team at [email protected] or write to us at:

Pop Mart Store
2855 Linda Street
Philadelphia, US 19108

Thank you for trusting Pop Mart Store with your collecting journey. We’re here to ensure your experience is magical and secure!